The KellerNetwork Client Portal makes it easy to contact Support directly. Submitting a support ticket through the portal ensures your request is properly tracked and assigned to the right team for faster resolution. You can also view past tickets and reply to existing ones anytime.
How to Open a Support Ticket:
1. Log in to the Client Portal at https://kellernetwork.com/portal/.
2. From your Client Dashboard, click Support → Open Ticket.
3. Choose the department that best fits your issue (such as Technical Support or Billing).
4. Enter a clear subject line describing your issue.
5. In the message field, include as much detail as possible — what’s happening, what service is affected, and any steps you’ve tried so far.
6. (Optional) Attach screenshots or logs that help illustrate the problem.
7. Click Submit to send your ticket.
After Submitting a Ticket:
• You’ll receive an email confirmation with your ticket ID.
• Our team will review your message and respond as soon as possible.
• You can track progress by clicking Support → My Tickets in the portal.
• Replies from Support will also appear in your email for convenience — you can reply either way, and it will automatically update the ticket.
Viewing and Managing Existing Tickets:
• To view all tickets, go to Support → My Tickets.
• Click a ticket subject to view details and reply.
• You can add additional information or files at any time using the reply form.
• Once your issue is resolved, click Close Ticket to mark it complete.
Tips for Faster Support:
• Include the affected domain or service name in your message.
• If it’s urgent, include “URGENT” in the subject line.
• Keep all communication for an issue within one ticket — this helps us track and respond efficiently.
• Avoid opening multiple tickets for the same problem.
Alternate Ways to Reach Support:
• You can also email support@kellernetwork.com — your message will automatically create a new ticket in our system.
