Keeping your contact details current ensures you never miss important notifications, renewal reminders, or billing updates from KellerNetwork. You can update your name, email address, phone number, and company details directly through the Client Portal at any time.
How to Update Your Contact Information:
1. Log in to the Client Portal at https://kellernetwork.com/portal/.
2. Click your profile icon in the top-right corner and select Edit Account Details.
3. Update your information as needed — name, company, address, phone number, or primary email address.
4. Double-check your new email address to ensure it’s entered correctly.
5. Click Save Changes to apply the updates.
Updating Email Preferences:
• From your account page, you can choose which notifications you want to receive — such as invoice reminders or service alerts.
• Make sure your billing and support email addresses are valid and monitored.
• Avoid using shared or public inboxes for sensitive account communications.
Adding or Editing Contacts (Optional):
• If multiple people help manage your account, you can add additional contacts for billing, support, or technical access.
• Go to Contacts → Add New Contact from the main navigation menu.
• Assign roles and permissions based on what each person should be able to access.
• You can remove or edit contacts anytime through the same menu.
Why Keeping Details Updated Matters:
• Ensures all invoices and renewal notices are sent to the correct address.
• Helps Support verify your identity faster when assisting with sensitive requests.
• Prevents service interruption caused by missed communications.
• Keeps your company information accurate on billing documents.
