If you’ll be away from your email or want to automatically reply to incoming messages, you can set up an auto-reply (also called a vacation message). The Webmail interface makes it easy to create and remove these messages whenever you need them.
Creating an Auto-Reply in Webmail (Usermin):
1. Log in to Webmail at https://yourdomain.com:20000 using your full email address and password.
2. In the left-hand menu, click Mail to expand its options.
3. Select Mail Forwarding and Replies.
4. Under the Auto-Reply section, check the box labeled Send automatic reply.
5. Type your message in the text box provided. This is what senders will receive while the auto-reply is active.
6. (Optional) Enter a start and end date to have it automatically enable and disable on specific days.
7. Click Save to activate the auto-reply.
Editing or Disabling Your Auto-Reply:
• To edit your message, return to Mail → Mail Forwarding and Replies and update the text.
• To turn off the auto-reply, uncheck Send automatic reply and click Save.
• The change takes effect immediately — new messages will no longer receive an automatic response.
Best Practices for Auto-Replies:
• Keep your message short and professional — for example:
“Thank you for your message. I’m currently out of the office and will return on Monday. If this is urgent, please contact support@yourdomain.com.”
• Avoid including sensitive details like travel dates or personal contact numbers.
• Set an end date whenever possible so it disables automatically.
• Test your auto-reply by sending yourself a message from another account.
